Security Camera Firmware Update Guide for VIKYLIN PG Series
2026-01-06
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Learn the VIKYLIN PG Series security camera firmware update process with clear instructions to ensure safe firmware upgrades and optimal device performance.
Surveillance FAQ
Efficient assistance for your security camera
Most Popular Questions.
Explore below listed answers to find solutions, If you can’t find what you’relooking for, don’t hesitate to reach out to our support team for assistance.
What Is VIKYLIN Known For?
VIKYLIN has sold security cameras for nearly 10 years and is a trusted brand in the security camera system industry. We’re recognized worldwide for our high-quality security products, easy installation, and affordable price.
Where Is VIKYLIN CCTV Located?
VIKYLIN is headquartered at Building B, Hongchouyuan Cross-border Park, Dalang Street, Longhua District, Shenzhen, Guangdong, China. We also have product warehouses in the US and Australia, plus a 500-square-meter camera factory in Shenzhen.
Where Can I Purchase VIKYLIN CCTV Products?
VIKYLIN sells surveillance products via our official website and also has stores on Amazon, Alibaba, AliExpress, and eBay. Our security cameras have been exported to over 100 countries, and you can contact our customer service if needed.
Why Choose VIKYLIN Security Cameras?
VIKYLIN security cameras use cutting-edge technology to ensure high-quality recordings and long-range night vision capabilities. They are also fully weatherproof and vandal-resistant for year-round protection. The vast majority of our cameras feature 4K image sensors, wide angle lenses, digital noise reduction, and WDR (Wide Dynamic Range) imaging to provide customers with useful evidence should an incident occur on your property. We also offer plenty of specialty security cameras like PTZ (Pan-Tilt-Zoom), IK10 vandal-proof, and audio cameras to suit individual customer needs.
Do You Offer OEM/ODM For Bulk Orders?
Yes, options include logo printing, housing color, and function customization (consult sales for details).
Order-Related FAQs
Where Do You Ship From And Which Regions Are Covered?
Ship from Shenzhen (China), EU, and US warehouses; deliver to most global regions (remote areas may add fees).
Will I Pay Customs Duties/Taxes?
EU/US warehouse orders are tax-inclusive; China shipments don’t cover taxes (we declare reasonably to reduce your burden, final liability depends on local rules).
Can I Modify/Cancel An Order After Placement?
Free modification/cancellation within 24h (unshipped); no changes once dispatched, contact support immediately for requests.
Can I Return Or Exchange A Camera?
30-day return/exchange for unopened/defective items (customer covers return shipping for non-defect; we cover for quality issues).
Is There A MOQ For Standard CCTV Camera Models?
No MOQ for retail/small trial orders (1 unit available); bulk OEM/ODM orders require a 500 unit minimum, with volume discounts for orders ≥200 units.
What's Your Warranty Policy?
Are Cameras Compatible With Third-Party NVRs Or App?
Most support ONVIF protocol (works with mainstream third-party NVRs); only compatible with our dedicated app for remote control.
How To Get Technical Support For Camera Issues?
Reach via online chat (workdays 9am–6pm GMT+8), email, or support hotline; response within 12 working hours.
Can I Get Sample Before Bulk Purchase?
Yes, sample fees include product cost and shipping (refundable upon subsequent bulk order of ≥500 units).
What Payment Methods Do You Accept?
Support T/T, PayPal, Western Union, and credit cards (Visa/Mastercard); bulk orders can negotiate payment terms.
Latest Articles & News
PG Series Security Camera Motion Detection Setting Guide
2026-01-06
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Learn how to configure VIKYLIN PG Series security camera motion detection with a clear setup guide for accurate and stable surveillance. Contact VIKYLIN today!
How to Turn On Alarm Audio on VIKYLIN PG Series Security Cameras?
2026-01-06
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Learn how to turn on VIKYLIN PG Series security camera alarm audio using the web interface. Step-by-step setup guide included. Contact us to get special offer.
The Difference Between AcuSense CCTV Camera vs Traditional Motion Detection Camera
2026-01-04
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Discover the difference between AcuSense CCTV camera and traditional motion detection CCTV. Learn features, benefits, and contact VIKYLIN team today.
Customer Reviews
I must say that Vikylin's customer support is very decent and prompt to respond, considering the hour differential from China, completely satisfied...
Declan Reid Foster
Great 8MP camera that is compatible to Hikvision. It is branded with a different company and has a generic software interface. The 8MP resolution is amazing.
Mark Angilona
I bought a set and put it at the door of my home. The picture is very clear during the day and at night. Can be connected to a mobile phone for easy viewing.
Violet Rose Carter
I bought and installed two of these cameras in the spring of 2019. Both of them are still going strong. PTZ functionality has worked flawlessly even during extreme heat and cold.
Griffin Mitchell
I have really come to LOVE this security camera. It alerts you on your phone wherever you are if someone enters your home or room. This is the primary thing I wanted.
Alin Stive
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Access detailed support resources including FAQs, user manuals, troubleshooting guides, and firmware/software updates.
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